Terms of Service

Last updated: March 8, 2026

Terms of Service

This website is operated by Arthur & Evelyn New York. Throughout the site, the terms “we”, “us” and “our” refer to Arthur & Evelyn New York.

Arthur & Evelyn New York offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms of Service ("Terms"), including those additional terms and conditions and policies referenced herein or available via hyperlink.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, customers, merchants, and contributors of content.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Article 1 – Definitions

For the purposes of these Terms of Service:

Consumer – Any individual purchasing products for personal use and not for commercial purposes.

Company / Entrepreneur – Arthur & Evelyn New York, the operator of this website.

Agreement – Any purchase or transaction made through the website.

Products – All goods offered for sale through the website.

Website – The online store operated by Arthur & Evelyn New York.

Article 2 – Applicability

These Terms of Service apply to every offer made by Arthur & Evelyn New York and to every agreement concluded between the company and the consumer through the website.

By placing an order through our website, you confirm that you have read and accepted these Terms.

Article 3 – The Offer

All product descriptions, prices, and availability displayed on the website are subject to change without notice.

While we make every effort to ensure accurate information, we do not guarantee that product descriptions, images, or other content are completely accurate or error-free.

If an error occurs in pricing or product information, we reserve the right to cancel or refuse the order.

Article 4 – The Agreement

An agreement between the consumer and Arthur & Evelyn New York is considered binding once the customer places an order and receives an order confirmation via email.

We reserve the right to refuse or cancel any order for reasons including but not limited to suspected fraud, pricing errors, or product availability issues.

Article 5 – Right of Withdrawal

Customers may request a return within 30 days after receiving the product, in accordance with our Return & Refund Policy.

To qualify for a return:

  • The product must be unused

  • The product must be returned in its original packaging

  • The return request must be submitted within the return period

Further details can be found in our Return & Refund Policy.

Article 6 – Costs in Case of Withdrawal

Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

Once the returned product has been received and inspected, refunds will be processed according to our refund procedures.

Article 7 – Exclusion of the Right of Withdrawal

Certain items may not be eligible for return for hygiene or safety reasons.

This includes, but is not limited to:

  • Underwear

  • Lingerie

  • Tights

  • Personal care items

These exclusions are described in more detail in our Return Policy.

Article 8 – Pricing

All prices listed on the website are displayed in the applicable currency and may change at any time without prior notice.

Prices do not include any applicable taxes or duties unless explicitly stated.

Arthur & Evelyn New York reserves the right to modify prices or discontinue products at any time.

Article 9 – Product Conformity and Warranty

We aim to ensure that all products delivered match the descriptions provided on the website.

If a product arrives defective or incorrect, customers should contact us immediately so we can resolve the issue.

Our liability is limited to replacement or refund of the product.

Article 10 – Delivery and Fulfillment

Orders are processed as quickly as possible after payment confirmation.

Delivery times may vary depending on location and shipping provider.

Arthur & Evelyn New York is not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather conditions

  • Other circumstances beyond our control

Article 11 – Duration Transactions

These Terms apply to each individual purchase made through the website.

Arthur & Evelyn New York does not operate subscription services unless explicitly stated.

Article 12 – Payment

We accept payments through secure payment providers available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Failure of payment authorization may result in order cancellation.

Article 13 – Complaints Procedure

If you have a complaint regarding your order or our services, please contact our support team.

We aim to respond to all complaints within a reasonable timeframe and work toward a satisfactory resolution.

Article 14 – Governing Law

These Terms of Service are governed by the laws applicable to online commerce and consumer protection.

Any disputes arising from these Terms or the use of our website shall be resolved through appropriate legal channels.

Article 15 – Contact

If you have any questions regarding these Terms of Service, you may contact us at:

Arthur & Evelyn New York
Email: info@arthurevelyn-newyork.com