Return & Refund Policy
Last updated: March 8, 2026
Return & Refund Policy
Important:
Please read our return policy carefully. By placing an order on our website, you agree to the terms outlined below.
Returns
Return Window
You have 30 days after receiving your product to request a return.
If more than 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.
Return Conditions
To be eligible for a return:
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The item must be unused
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The item must be in the same condition as received
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The item must be returned in its original packaging
For products where hygiene is important, items must be clean before being returned.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including but not limited to:
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Underwear
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Lingerie
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Tights
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Certain personal care products
Starting a Return
To initiate a return, please contact us at:
Please include:
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Your order number
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The reason for the return
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A photo of the product (if damaged or incorrect)
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Your contact details
Our support team will guide you through the next steps.
Refunds
Inspection Process
Once we receive your return, it will be inspected.
You will receive an email confirming whether your refund has been approved or rejected.
Approved Refunds
If your refund is approved, the refund will be processed to your original payment method.
Please allow up to 30 business days for the refund to appear on your account depending on your payment provider.
Late or Missing Refunds
If you have not received your refund after 30 days, please first check with your bank or credit card provider.
If the refund is still not visible, please contact us at:
Return Shipping Costs
Customers are responsible for return shipping costs.
We strongly recommend using a Track & Trace shipping method, as we are not responsible for lost return shipments.
Return shipping costs may vary depending on the location and carrier.
Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us immediately.
If confirmed, we will send you a replacement product free of charge.
If the issue occurs again with the replacement, you will receive a full refund of the purchase price.
Order Cancellation
Due to our automated order processing system, orders cannot be cancelled once they have been placed.
Contact
If you have any questions regarding our Return & Refund Policy, please contact us:
Arthur & Evelyn New York
Email: info@arthurevelyn-newyork.com